The Intercom Blog
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1
Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk
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2
Announcing Workforce Management: Forecast, schedule, and plan teammate cover in the Intercom helpdesk
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3
The ultimate guide to knowledge management for your Sales Agent
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4
Operator: A look under the hood
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5
Meet Operator: An Agent for your customer operations
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6
Agents can do the work
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7
Ready for your busiest day: How we scale
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8
How we develop pricing and packaging at Fin
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9
What really matters when evaluating AI Agents for customer service?
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10
Speed-to-lead is a solved problem